Contact

How Can We Help Today?

Owned and operated by Aloha Dreams, LLC, our team is ready to answer your questions about smart yard technology.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@smartyarddirect.com
Within 24 hours
Phone
+1-510-714-3313
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours for quick answers
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your robotic mower, pool cleaner, or smart vacuum every step of the way.

What is your return policy?

We offer 30-Day Returns on eligible items. If your product does not meet your expectations, please review our Return Policy page for full details on how to start the process.

Can I exchange a product for a different model?

Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Check our Return Policy for complete instructions.

How do I choose the right robotic lawn mower for my yard?

Yard size, terrain slope, and grass type all factor into selecting the right mower. Our product pages include detailed specs and coverage areas to help you find the best match for your landscape.

Are robotic pool cleaners compatible with all pool types?

Most of our robotic pool cleaners work with a variety of pool surfaces including tile, vinyl, and fiberglass. Check each product listing for specific compatibility details and pool size recommendations.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Robotic Lawn Mower Question
Robotic Pool Cleaner Question
Smart Vacuum Question
Order or Shipping Inquiry
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Our support team aims to reply to every inquiry within one business day.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption.

30-Day Returns

Not the right fit for your yard or home? Our return policy has you covered.

Reliable Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every package.